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What must an adjuster be cautious about when dealing with claimants?

  1. Advising them on their best course of action

  2. Encouraging them to settle quickly

  3. Providing them with legal counsel

  4. Encouraging them to postpone decisions

The correct answer is: Providing them with legal counsel

An adjuster must be cautious about providing legal counsel to claimants because doing so can cross professional boundaries and may lead to legal liability for the adjuster. Adjusters are trained to assess claims, evaluate evidence, and determine coverage, but they are not licensed to practice law. When a claimant seeks legal advice, it is essential for the adjuster to refrain from providing opinions or recommendations that could be interpreted as legal counsel. Instead, they should encourage the claimant to seek assistance from a qualified attorney if legal matters arise, ensuring that the adjuster remains compliant with their role and regulations governing the adjusting profession. This cautious approach protects the rights of the claimant while also safeguarding the adjuster's professional responsibilities and liability.