Texas Adjuster Practice Test

Under which circumstance can an insurance company refuse to renew a policyholder's coverage?

1. If the policyholder requests a change

2. If the policyholder has multiple non-weather related claims

3. If the policyholder has a high credit score

4. If the policyholder does not make timely payments

The correct answer is: If the policyholder has multiple non-weather related claims

An insurance company can refuse to renew a policyholder's coverage if the policyholder has multiple non-weather related claims. Insurance companies assess risk based on the claims history of their policyholders. A pattern of frequent claims, regardless of the nature of those claims, can indicate to the insurer that the policyholder may be a higher risk. This assessment is grounded in the principle that excessive claims can lead to increased costs for the insurer, prompting them to reconsider the risk associated with continuing coverage for that individual. In contrast, a request for a change by the policyholder typically does not provide a valid reason for non-renewal, as insurers generally accommodate changes unless they significantly alter the risk profile. A high credit score usually works in favor of the policyholder, as it often indicates a lower risk, which insurance companies usually favor. Timely payments are also critical as they show the policyholder's responsibility; unless payments are consistently missed, this factor alone would not justify a refusal to renew. Thus, the history of claims is the key factor influencing the decision to not renew a policyholder’s coverage.